When there is a special event that warrants a cake, I either trust my own taste buds or my buds buds (Get it?) And what could be more special than celebrating both my parents' birthdays together? Since I wanted something different this year, I turned to my friends for advice and they vociferously vouched for Goodsies Cupcakes. So happily I placed my order on a fair weathered Tuesday, requiring the cake to be delivered at 5 p.m. via Delivery Chacha on the 16th of August. There was no fussy fondant required, no two-tiered layers needed. Just a simple chocolate cake, with 'Happy birthday, Ami and Abu written on it.
Lo and behold, along came Sunday, 5 p.m., 6 p.m. and 7 p.m. with no sign of any cake. By the time 7:30 rolled around I was really upset, thinking that Delivery Chacha had messed up my order. Unfortunately when I got in touch with Uzma, the owner of Goodsies, I was disappointed to find the order had been overlooked due to human error and while I understood how it had happened, I was massively disappointed. However, I salvaged the day by getting an assortment of desserts from Lal's and cutting into those to celebrate my parents' birthdays, and put the entire tale behind me.
Now this is the twist in the plot. On my way home today, I got an excited call from my sister, saying that Goodsies had just delivered the cake and it not only smelled good, it came with an apology note and no charges. I forbade my sister from touching the cake until everyone got home and I could take a few pictures of it. When I finally got home and saw the cake and the note, I was truly touched. As humans, everyone messes up sometimes but customer retention is done just like how Uzma did. The personally handwritten note and her refusal to take any money for the cake with a promise that I could pay in full the next time I ordered completely won me over. I'm a sucker for handwritten notes, I must admit. The cake itself was definitely worth the wait. Soft, gooey, decadently chocolatey, it was a hit with the entire family. My parents said they have never tasted such a perfect cake and I have to agree with them. The pictures speak for themselves.
Lo and behold, along came Sunday, 5 p.m., 6 p.m. and 7 p.m. with no sign of any cake. By the time 7:30 rolled around I was really upset, thinking that Delivery Chacha had messed up my order. Unfortunately when I got in touch with Uzma, the owner of Goodsies, I was disappointed to find the order had been overlooked due to human error and while I understood how it had happened, I was massively disappointed. However, I salvaged the day by getting an assortment of desserts from Lal's and cutting into those to celebrate my parents' birthdays, and put the entire tale behind me.
Now this is the twist in the plot. On my way home today, I got an excited call from my sister, saying that Goodsies had just delivered the cake and it not only smelled good, it came with an apology note and no charges. I forbade my sister from touching the cake until everyone got home and I could take a few pictures of it. When I finally got home and saw the cake and the note, I was truly touched. As humans, everyone messes up sometimes but customer retention is done just like how Uzma did. The personally handwritten note and her refusal to take any money for the cake with a promise that I could pay in full the next time I ordered completely won me over. I'm a sucker for handwritten notes, I must admit. The cake itself was definitely worth the wait. Soft, gooey, decadently chocolatey, it was a hit with the entire family. My parents said they have never tasted such a perfect cake and I have to agree with them. The pictures speak for themselves.
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